The UPS Store in 672 Old Mill Road

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  Do not use the Millersville UPS Store location!!!! I just had the most horrible customer service experience ever. After this experience I can hardly believe the previous comments are legit. I had an high value item to drop off, the instructions that came on the same page of the shipping label ( which came directly from the UPS I must add) clearly stated that the package could be dropped off at any UPS store. The clerk which later I was informed to be "the owner" stated that he could not sign the sheet attached to the label showing proof that I dropped off the package. He read my form and instructions from the UPS website, he stated that the instructions were incorrect and continued to refuse to sign the form. A lady at the register next to me made a suggestion for me to take a picture of the package and the clerk. I thought that was a good idea as I had an appt. and I was already late!! The clerk stated " you can take a picture of the package but not of me". That was when I realized that he was not trying to assist in resolving my dilemma. I just wanted to make sure my item was safe. I then called my husband to inform him that I was going to be late because the clerk said I needed to get the signature from the driver not him. By the way, at this point I was the only one in the store. The other clerk (red head female) told me to move my package off the counter as it was taking up too space. Then she told me to stop talking bad about the store. I just told my husband the reason why I was late and why I had to wait. I said nothing about the store. Her face turned as red as her hair as she told me I could not talk in the store. I then politely stated that she was violating my rights. The owner then stated "this is my store get out." The red head stated " yeah Get Out!". Of course I left bewildered, disappointed, and upset. My husband still on the phone heard it all and was in disbelief and angry to hear a man yelling at his wife and being so disrespectful. They must have had a horrible day, but their treatment, service, and actions were not called for.
  By Gr8 Wisdom, July 25, 2017
• ★ ★ ★ ★ ★
  Great service! I had to print, notarize, and send some documents and the staff was super helpful!
  By Bryan Da Ponte, January 23, 2017
• ★ ★ ★ ★ ★
  So easy to drop off packages, here. I've never had to wait whenever I go into this store; just walk in, drop off my package and get a receipt immediately. I'm out the door within 30 seconds. Awesome place and excellent customer service. No complaints!
  By Munchkin's Mom, December 04, 2016

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About The UPS Store in Millersville